The picture of the front of the customer service center was taken at about 4PM on Wednesday after we had parked for the night in the parking/camp area. It is hard to believe not 30 minutes before you couldn’t see the building because the parking lot was full of Big Rig RV’s and people. I would say at any one time there were 8 big rigs in the lot and no less than 10 people outside and 30 people inside waiting for their rig or buying parts. We are ready for service to take Buddy into the shop at 6 AM, still in pouring rain.
With the exception of a short drive into the little town of Forest City and a short walk in the area, we were at Winnebago Service Center all day. We enjoyed reading and visiting with so many RV’ers from all over the globe. It is really fun to share stories, learn from experiences of others (good and bad), and sometimes development new friendships.
At the end of the day, our coach is in tip-top shape and ready to go. We have never experienced a facility like Winnebago. We do know that during the WIT Rally, the number of customers is massively increased, but the service was not compromised. They have a very large staff of employees in parts, the retail store, and in service. If a coach is in one of their many garages for repair, a service technician comes to the waiting area, takes the owner to the vehicle and discusses and/or explains the planned work in detail. Owners are updated during the process and at completion. The two days we spent there allowed us to witness many interactions with technicians and RV owners. There was definitely a high percentage of satisfaction with the overall experience. On a scale of 1-10, ours was a 10.
We drove back to Clear Lake and parked in the space we left yesterday. This is a really nice place to rest, read, and re-group before we hit the sightseeing trail with Yvonne and Curt next week. They will meet us here and spend Monday night, then we will leave together Tuesday AM, our next major attraction..Mt. Rushmore.
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